Systema Solutions has reliable and consistent managed services that allow your people to focus on the core business instead of maintaining your internal systems. We help ensure that your business is proactively supported at any given point in time during core hours or round the clock performed by a team of experienced and certified developers and engineers.
By choosing Systema’s Managed Services, you take advantage of our specialists’ knowledge and insuring that your mission critical applications are operating efficiently and reliably to help you meet your overarching business goals.
Who is this for?
Systema’s Managed Services has been packaged and designed with small to medium enterprises in mind. We understand that you may either have a small and lean IT team or a medium sized one but with no to little bandwidth for support of complex IT problems. We’ve created a service package that’s intended to support your business needs without breaking your budget.
|Meant for customers who are starting out and may not have an IT team in place or have no core capability to support complex applications.||Good for customers who has about 30-100 staff and has a fairly small IT team. You have skills to support your IT applications but have little bandwidth to do so.||Ideal for medium sized businesses with 100 staff and up. You have may have the skills to maintain your applications but have too many complex applications to support.|
What services can you outsource?
Never worry about ramp up time by internal IT to support your end users or having to train them to understand how your systems and processes work. Systema performs support across multiple levels of services that you can choose from:
- Tier 1 and Tier 2 Support
- Dynamics NAV end-user and/or development support
- Application Support
- Network and Infrastructure Support
- Business Process Mapping/Analysis
- Accounting/Finance Services
|SLA-based issue resolution||•||•||•|
|8x5 or 24x7 phone and email support||•||•||•|
|Single point of contract||•||•||•|
|Application service desk||•||•||•|
|Incident analysis and resolution||•||•||•|
|8x5 report support||•||•|
|Monthly Service Report||•||•|
|Proactive health checks||•|
|Hours-based ticketing per month||•||•||•|
|Monthly flat fee||•||•||•|